Coronavirus Update

Author
Taos
Date
Sunday, March 15th, 2020

As a society we find ourselves in unprecedented times. One thing is certain: our mountain will still be here when this is all said and done. The best thing we can do now is stay home and stay safe, freeing up our rockstar healthcare and essential workers to do their jobs without adding extra burdens. You’ll be the first to know when we’re back up and running, we promise. We’re in this together.

COMMUNITY UPDATES

In an effort to keep our community up to date on the latest news, we will be updating this page as we receive new information. Please understand that this is a rapidly changing situation and we are doing the best we can.

Enchanted Circle Community Organization in Active Disaster Team

  • Leaders throughout the Enchanted Circle are working to form the Enchanted Circle Community Organization in Active Disaster Team (Enchanted Circle COAD). This team is working around the clock to provide leadership and solutions during this confusing time. By streamlining policies and procedures, and tackling issues and utilizing resources together, this group will be able to provide timely and consistent messaging and guidance. We are fortunate to have our CEO, David Norden, actively involved with this team.

Utilities Accessibility

  • The Enchanted Circle COAD and the New Mexico Government have informed us that steps have been taken to ensure utilities remain accessible to everyone during the pandemic. Utility companies have recently said their primary concerns are maintaining continuity of service along with the health of their employees and customers.
  • To learn more please click here.

Shelter in Place

  • Through our ongoing research of the situation, it is imperative - although we cannot mandate - that all staff shelter in place, a majority of whom are already doing so. 
  • Taos Ski Valley has implemented a resort-wide shut down for the next 14-days while we monitor the situation. We encourage all staff to shelter in place along with a 14-day self-quarantine if you show any signs of COVID-19, which the CDC indicates are fever, cough, and shortness of breath. 
  • If you have symptoms, call 1-855-600-3453. Please follow these guidelines to protect yourself and your community. 

TAOS COMMUNITY FOUNDATION COVID-19 RESPONSE FUND

  • Taos Community Foundation has established the COVID-19 Response Fund that will deploy funds as specific areas of community need are identified. Learn more here.

NEW MEXICO RESOURCES FOR SENIORS DUE TO COVID-19

  • New Mexico State Dept asks seniors to call 1-800-432-2080 if you are unable to access groceries
  • In Albuquerque, the Department of Senior Affairs is also helping out seniors. The department is transitioning its senior centers into food distribution sites where there will be a pickup and go option. They also have a home delivery program. Home-bound seniors who are interested should call 505-764-6400.

Adjusted Grocery Store Hours for At-Risk Community Members

  • Smith’s Food & Drug Stores will be allowing senior citizens special hours to shop. Starting on Wednesday, March 18, Smith’s will be dedicating its first hour from 7 a.m. to 8 a.m. on Mondays, Wednesdays, and Fridays to senior citizen shoppers until further notice as they are the most vulnerable to coronavirus.
  • The United Family of stores, which includes Albertsons Market, beginning Thursday, March 19, 2020, every store will have a dedicated shopping time from store opening until 9 a.m. on Monday and Thursday for shoppers older than 60 and guests who have compromised immune systems.
  • CID's Market will be using the early hours of 8am to 9am Monday through Saturday to be open exclusively to the elderly, those most at-risk and those needing special accommodations. 

Taos Municipal Schools

  • For up-to-date Information from Taos Schools, click here.

Press Release

Taos Ski Valley to Close Today to Help Prevent COVID-19 Spread

TAOS SKI VALLEY, NM, March 15, 2020 – Taos Ski Valley today took the proactive step to close for the remainder of the 2019-2020 ski season effective 5:00 pm today to help prevent COVID-19 spread. Taos Ski Valley had initially alerted skiers it planned to be open through March 22 and has now made the difficult decision to close immediately out of an abundance of caution and care for the community, employees, and guests.

“We are making decisions based on the very rapidly changing nature of this situation. Due to decisions in Colorado that are reverberating throughout the mountain resort industry, we feel the only responsible action is to suspend operations at 5:00 pm today. We are taking best efforts to attend to our staff, guests, and community’s well-being.” said David Norden, CEO of Taos Ski Valley.

The Blake at Taos Ski Valley is closed immediately, but will continue to serve its current guests until all can safely return home. No further reservations will be accepted. Taos Air will operate until out-bound guests have returned home.

Except for current guests in the hotels, resort-owned restaurants, retail, and other facilities will be closed at 5:00 p.m. today.

Additional information about this closure can be found at  www.skitaos.com.

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FAQ

What is the current status of Taos Ski Valley? 

Taos Ski Valley closed for the 2019-20 season on March 15. We will continue to monitor the situation, and we will communicate our plans to re-open once the Governor of New Mexico lifts restrictions.

What will happen to guests who have outstanding reservations?

Guests who had purchased reservations, lift tickets, and airfare for dates after March 15 will receive a refund. If you have questions, please email support@skitaos.com. Please have your reservation name and confirmation number available.

Can I get a partial refund on my season pass investment?

Our current focus is on taking care of our small, mountain community. Know that we will continue to do everything we can for our resort, staff, and guests. Season passholders are part of the Taos family and we are currently putting a plan together to make sure that they feel taken care of as we move into ​the ​winter season.

What social distancing measures are you implementing?

This is an ever-evolving situation and we are constantly assessing our plan regarding social distancing at the resort based off of the recommendations of the CDC.

Will Taos Ski Valley reopen for summer?

​Taos plans to make these determinations in the coming weeks and will announce plans at the appropriate time.

Have private events such as weddings and camps taking place on the summer been cancelled?

These topics are currently being discussed and rescheduled ​when possible. We are looking at holding some form of summer event schedule if possible but the details are not final yet. 

Will construction and other renovations stop, such as the work being done at The Blake Residences?

Construction on The Blake Residences continues to progress. Social distancing ​and other safety measures to protect the workers and community ​have been put into place for the construction crew.

Can people still park in the Ski Valley lot and walk around?

Taos Ski Valley is currently closed and our recommendation is that people follow the advice of the Governor and stay at home in order to do their part to help flatten the curve.

Will you have an uphill policy? (i.e. can skiers hike up the mountain and ski down?)

No uphill travel is permitted at this time at the resort ​to comply with the Governor's Stay-At-Home Order. 

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