Coronavirus Update

Author
Taos
Date
Sunday, March 15th, 2020

As a society we find ourselves in unprecedented times. One thing is certain: our mountain will still be here when this is all said and done. The best thing we can do now is stay home and stay safe, freeing up our rockstar healthcare and essential workers to do their jobs without adding extra burdens. You’ll be the first to know when we’re back up and running, we promise. We’re in this together.

    COMMUNITY UPDATES

    In an effort to keep our community up to date on the latest news, we will be updating this page as we receive new information. Please understand that this is a rapidly changing situation and we are doing the best we can.

    Enchanted Circle Community Organization in Active Disaster Team

    • Leaders throughout the Enchanted Circle are working to form the Enchanted Circle Community Organization in Active Disaster Team (Enchanted Circle COAD). This team is working around the clock to provide leadership and solutions during this confusing time. By streamlining policies and procedures, and tackling issues and utilizing resources together, this group will be able to provide timely and consistent messaging and guidance. We are fortunate to have our CEO, David Norden, actively involved with this team.

    Utilities Accessibility

    • The Enchanted Circle COAD and the New Mexico Government have informed us that steps have been taken to ensure utilities remain accessible to everyone during the pandemic. Utility companies have recently said their primary concerns are maintaining continuity of service along with the health of their employees and customers.
    • To learn more please click here.

    Shelter in Place

    • Through our ongoing research of the situation, it is imperative - although we cannot mandate - that all staff shelter in place, a majority of whom are already doing so. 
    • Taos Ski Valley has implemented a resort-wide shut down for the next 14-days while we monitor the situation. We encourage all staff to shelter in place along with a 14-day self-quarantine if you show any signs of COVID-19, which the CDC indicates are fever, cough, and shortness of breath. 
    • If you have symptoms, call 1-855-600-3453. Please follow these guidelines to protect yourself and your community. 

    TAOS COMMUNITY FOUNDATION COVID-19 RESPONSE FUND

    • Taos Community Foundation has established the COVID-19 Response Fund that will deploy funds as specific areas of community need are identified. Learn more here.

    NEW MEXICO RESOURCES FOR SENIORS DUE TO COVID-19

    • New Mexico State Dept asks seniors to call 1-800-432-2080 if you are unable to access groceries
    • In Albuquerque, the Department of Senior Affairs is also helping out seniors. The department is transitioning its senior centers into food distribution sites where there will be a pickup and go option. They also have a home delivery program. Home-bound seniors who are interested should call 505-764-6400.

    Adjusted Grocery Store Hours for At-Risk Community Members

    • Smith’s Food & Drug Stores will be allowing senior citizens special hours to shop. Starting on Wednesday, March 18, Smith’s will be dedicating its first hour from 7 a.m. to 8 a.m. on Mondays, Wednesdays, and Fridays to senior citizen shoppers until further notice as they are the most vulnerable to coronavirus.
    • The United Family of stores, which includes Albertsons Market, beginning Thursday, March 19, 2020, every store will have a dedicated shopping time from store opening until 9 a.m. on Monday and Thursday for shoppers older than 60 and guests who have compromised immune systems.
    • CID's Market will be using the early hours of 8am to 9am Monday through Saturday to be open exclusively to the elderly, those most at-risk and those needing special accommodations. 

    Taos Municipal Schools

    • For up-to-date Information from Taos Schools, click here.

    Press Release

    Taos Ski Valley to Close Today to Help Prevent COVID-19 Spread

    TAOS SKI VALLEY, NM, March 15, 2020 – Taos Ski Valley today took the proactive step to close for the remainder of the 2019-2020 ski season effective 5:00 pm today to help prevent COVID-19 spread. Taos Ski Valley had initially alerted skiers it planned to be open through March 22 and has now made the difficult decision to close immediately out of an abundance of caution and care for the community, employees, and guests.

    “We are making decisions based on the very rapidly changing nature of this situation. Due to decisions in Colorado that are reverberating throughout the mountain resort industry, we feel the only responsible action is to suspend operations at 5:00 pm today. We are taking best efforts to attend to our staff, guests, and community’s well-being.” said David Norden, CEO of Taos Ski Valley.

    The Blake at Taos Ski Valley is closed immediately, but will continue to serve its current guests until all can safely return home. No further reservations will be accepted. Taos Air will operate until out-bound guests have returned home.

    Except for current guests in the hotels, resort-owned restaurants, retail, and other facilities will be closed at 5:00 p.m. today.

    Additional information about this closure can be found at  www.skitaos.com.

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    FAQ

    When is Taos Ski Valley closing and why?

    Amidst the rapidly developing COVID-19 situation, Taos Ski Valley will close the ski resort at 5:00 p.m. on Sunday, March 15.

    The decision to close today was made out of an abundance of caution for employees and guests, as well as for the small Taos community, which would be disproportionately affected by an influx of visitors.

    We recognize this plan will impact our staff, guests, and many local small businesses, and we do not make it lightly. However, we have determined this is currently the best course of action.

    It has been a successful season, and while it is disappointing to end it this way, we are already anticipating next ski season.

    What will happen to guests who have outstanding reservations?

    Any guests who had reservations after March 15, will have the option to receive a full refund or reschedule their trip for next season. This will include guests of The Blake at Taos Ski Valley, passengers with reservations for Taos Air, or people who bought lift tickets early online.

    To cancel or reschedule guests should email support@skitaos.com. Please have your reservation name and confirmation number available.

    Guests staying at independent lodging within the ski valley should contact that business directly. We cannot guarantee their cancellation or rescheduling policies.

    Can I get a partial refund on my season pass investment?

    We will not be providing season pass refunds. While it is disappointing to end the season this way, we feel it is the right decision to close for the health and well being of our Taos community, guests and staff.

    What social distancing measures are you implementing?

    We have cancelled all events to prevent groups from congregating. Additionally, we are reducing indoor table and chair counts at our restaurants and bars to create a distance between tables of 6 feet.

    What will happen to employees as a result of the early closure?

    Our staff are of the upmost importance to us, and we are incredibly proud of their calm and flexible response to this situation as it has been unfolding. It is a key value of ours to take care of our staff, and as such we will work to mitigate the impact of lost work. 

    Will Taos Ski Valley reopen for summer?

    Decisions about when summer operations will commence have not been made, due to the rapidly evolving nature of this crisis. Taos plans to make those determinations in the coming weeks and will announce plans at the appropriate time.

    What was the last day supposed to be?

    Our original closing date was set for April 5. We had planned to extend the season to April 12 had the World Pro Ski Tour Championships gone on, but that event has been cancelled.

    Have private events such as weddings and camps taking place on the summer been cancelled?

    We have not yet had any summer cancellations.

    Will construction and other renovations stop, such as the work being done at The Blake Residences?

    Ongoing construction is currently scheduled to continue.

    Some staff live in staff housing. Are they being asked to move?

    Staff housing will remain open.

    What is the financial impact to Taos Ski Valley?

    It will be a significant financial impact. We can’t forecast the full tally at this time.

    Can people still park in the Ski Valley lot and walk around?

    Yes.

    Will you have an uphill policy? (i.e. can skiers hike up the mountain and ski down?)

    An uphill policy is forthcoming, and we will update our website with that information.

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