FAQ’s

Taos Air

What is Taos Air?

Taos Air offers individual seats on a public charter air service to and from Dallas-Love Field (DAL) and Austin International (AUS) airports to Taos Regional Airport. Taos Air offers no baggage fees for up to two bags, free changes made at least 24-hours in advance, late check-in up to 30 minutes before time of departure. Taos Transportation, an affiliate of Taos Air, will provide passengers with complimentary ground transportation between Taos Regional Airport and Taos Ski Valley.

What are Public Charters?

Public charters offer convenient, VIP service as passengers are not required to go through TSA screening. Public Charters are a way of providing air transportation services that are subject to Department of Transportation regulations. These regulations, published in Title 14 CFR Part 380, provide enhanced consumer protection by specifying minimum contract terms and imposing requirements for handling of passenger funds. The Department of Transportation advises passengers that:

“Charter flights can provide excellent value, and they often operate nonstop in markets where scheduled flights would be less direct. In addition, many charters don’t have all of the restrictions of scheduled service discount fares, e.g., advance-purchase, stay over a Saturday night, stay no more than 30 days, etc….”

https://www.transportation.gov/policy/aviation-policy/licensing/public-charters

Who operates the airplane?

The air carrier that performs Taos Air flights is Ultimate Jet Charters, LLC. As the direct air carrier, Ultimate Jet Charters, LLC is responsible for all aspects of the flight services. Founded by John Gordon in 1984 as a small, one-aircraft charter company, Ultimate Jet Charters has become widely known in the charter industry for its development of the large cabin market. In fact, Ultimate has grown to become the recognized leader in providing Corporate and Project Shuttle service for Fortune 500 companies.

Ultimate Jet Charters is recognized by the Department of Transportation as a Direct Air Carrier with Commuter Status. The company maintains an ARG/US Platinum safety rating. Additionally, Ultimate maintains a strong and robust Safety Management System with a company culture that is committed to safety. We are a member of the FAA’s Safety

Management System voluntary pilot program and have achieved the second-tier stage of Active Participant Level.

What type of plane will I be on?

A Dornier 328 jet equipped with thirty (30) passenger seats.

How and when can I book a ticket on Taos Air?

Starting October 8, 2018 customers can book their tickets as follows:

How long is the flight and how often do you fly?

  • Taos to AUS: 2 hours
  • AUS to Taos: 2 hours 6 minutes
  • Taos to DAL: 1 hour 36 minutes
  • DAL to Taos: 1 hour 54 minutes

Will I have to go through the TSA security checkpoint when using Taos Air?

No. Once you purchase your ticket online at www.flytaosair.com, then go to the Signature Flight Facilities at Austin and Dallas/Love Field. You will be required to present a government-issued I.D. The only acceptable forms are: driver’s license, passport, state ID or VALID (unexpired) government issued PHOTO ID. If you don’t have in your possession, you will be denied boarding.

What are the Taos Air in-flight amenities?

Wifi and phone charging
Wifi and phone charging ports are not available on Taos Air flights.

Food & Beverages
Taos Air will offer complimentary snack and beverage service during flights.  Most products will be provided by fellow B-Corporations.

Does Taos Air participate in a carbon offset program?

Yes.  Details coming soon.

AIRPORT, PARKING & GROUND TRANSPORTATION

Austin (AUS)

Where do I go to board my flight?

Your flight will be departing from Signature Flight Services at the address below. Please be sure to arrive at the gate no later than thirty (30) minutes prior to departure. Signature or Taos Air will not be responsible or provide compensation in the event of missed flights by passengers.

Signature Flight Services

4321 Emma Browning Avenue

Austin, Texas 78719

Parking:

Taos Air suggests being dropped off at Signature or using a ride sharing or taxi service. However, parking is located offsite at the South Terminal lot. A shuttle service will operate every 5-10 minutes up to 30 minutes prior to scheduled departure time between the Signature facility and the South Terminal lot. When entering the lot, turn left, drive down to the far end of the lot, and park near Shuttle Stop 3. The shuttle stops are the large white structures in the center of the lot. Do not park in the Signature Flight Services lot. Violators will be towed at owners’ expense. Signature and Taos Air will also not be liable for damages, theft or pay fines while the cars are at the South Terminal lot. The fee for parking in the South Terminal lot is $10/day.

Car Rentals:

National Rental Car

512.530.3544

Dallas - Love Field (DAL)

Where do I go to board my flight?

Your flight will be departing from Signature Flight Services (Terminal 3 at Alpha 3) located at the address below. Please be sure to arrive at the gate no later than 30 minutes prior to departure. Signature or Taos Air will not be responsible or provide compensation in the event of missed flights by passengers.

Signature Flight Services

8321 Lemmon Ave.

Dallas, Texas 75209

Parking:

Taos Air suggests being dropped off at Signature or using a ride sharing or taxi service. However, parking is located onsite. Signature and Taos Air will also not be liable for damages, theft or pay fines while the cars are parked in the Signature lot.

Car Rentals:

National Rental Car

214.351.1872

Taos, New Mexico (TSM)

Where do I go to board my flight?

Your flight will be departing from the Taos Municipal Airport located at the address below. Please be sure to arrive at the gate no later than 30 minutes prior to departure. Taos Air will not be responsible or provide compensation in the event of missed flights by passengers.

Taos Regional Airport

24662 US-64

Taos, NM 87571

Parking:

Complimentary parking is available at Taos Regional Airport next to the Terminal Building. Taos Air will also not be liable for damages, theft or pay fines while the cars are parked in the terminal parking lot.

Ground Shuttles:

Taos Transportation, an affiliate of Taos Air, offers complimentary ground transfers between Taos Regional Airport and Taos Ski Valley. The shuttle will make three stops in Taos Ski Valley (The Blake, Snakedance Condominiums and Dropoff at Thunderbird Road). If you are staying in Taos Ski Valley and using the shuttle service please advise our flight crews to properly tag your baggage. It will be transferred from the plane to the shuttle by our crew.

Mountain View Shuttle will provide shuttle service to destinations other than Taos Ski Valley. You can reach them at 575.770.8759

Car Rentals:

Car rentals are available through Wheeler Peak Rent a Car:

https://wheelerpeakrentacar.com/

Phone # 575-776-4904

CUSTOMER POLICIES

Fare Rules

Refunds

The Full Flex fare is fully refundable up to 24 hours before departure. If the ticket is refunded within 24 hours, then a $100 penalty will be applied to the refund request. If guest ‘no-shows,’ the guest loses 100% of the value of the ticket.

All other tickets are non-refundable. However, tickets may be changed one time and are valid for 120 days of the original travel date. If unused beyond the 120 days of reissue, the guest loses 100% of the value of the ticket.

Changes or Missed Flights

Time of Change Change Fee Pay Fare Difference
7+ days before flight No Fee Yes
Within 7 days before flight $200 Yes
24+ hours after flight Considered a no-show and fare is forfeited  

If customer wants to travel on same day as missed flight and no Taos Air flights are available the customer will be responsible for finding alternative transportation.

Carry-on Baggage

Guests are allowed one carry-on bag plus one personal item, such as a purse, briefcase or laptop computer.

Checked Baggage

Each guest is permitted to check two pieces of baggage free of charge (up to 46 lbs in total weight), including snow sport equipment. One boot bag and one ski/snowboard bag are treated as one piece of baggage.

Guests are permitted to travel with a bicycle at no additional fee. However, the bicycle must be packed in a bike box and subject to available space on a first come first serve basis.

Any additional checked baggage will be subject to a fee of $50 for each additional piece.

Unaccompanied Minors

Any minor under the age of 12 must travel with an adult. A child traveling without a parent and/or guardian between the ages of 12 and 18 must travel with completed unaccompanied minor paperwork and must present a birth certificate and/or government-issued photo ID (ex. State ID,

Driver License, Student ID). A copy of the form must be completed by the parent/guardian and scanned to us prior to travel date.

Infants

If a child is under the age of 2 years, they can fly as a lap child for free. If they want an additional seat for the child, or the child to be locked in a car seat, they must pay full price. If a child is 2 years or older, they must be in their own seat and pay full price.

Other Policies

Pets

Guests may bring small, domesticated dogs but will only be accepted for transportation in the passenger compartment. The dog's container can be no larger than 17”L x 18”W x 10”H and must be stowed under the seat. Advanced reservations are required, and a pet fee of $100 each way will be assessed. Please call 833-359-8267(FLY TAOS) to confirm space.

At no point can the dog be outside of the carrier while on the aircraft or airport boarding areas. For dogs traveling in the cabin, pet carriers may be either hard or soft sided and must prevent escape of your dog into the cabin

Service Animals

Taos Air can accept a service dog with the following documentation provided by the passenger at least 48 hours prior to travel.

Service Dog

  • Certification proving the dog is a trained and certified service dog.
  • Must have documentation from veterinarian for up to date vaccinations.

Emotional Support or Psychiatric Assist Animal

  • A letter from their mental health provider on letter head containing the following:
    • Confirmation that the passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders- Fourth Edition (DSMIV)
    • The passenger needs the animal for air travel and/or activity at the passenger’s destination.
    • The individual providing the assessment is a licensed mental health professional and that passenger is under his/her care.
    • The date and type of mental health professional’s license and the state or other jurisdiction in which it was issued.
  • Must have documentation from veterinarian for up to date vaccinations.
  • The ESA may sit on your lap or under the seat in front of you. Your animal cannot block a space that must remain unobstructed for safety reasons.
  • The pilot and the flight crew have the discretion to require the ESA animal sit on the floor in front of the passenger during takeoff and landing for the safety of all passengers.

Guns

Must be in a lockable case and ammunition is to be stored separately in the Cargo area.

Dry Ice:

The total weight cannot be more than 5.5 lbs. of the entire package. Package must be marked on the outside what it is and cannot be in a sealed Tupperware container. Preference is a cardboard box or Styrofoam container. Container size cannot be larger than the cargo door.

Ship Product without Flying:

Taos Air is NOT a cargo service. Unless you are flying on the plane, no product can be sent by our aircraft.

URN:

A sealed urn from the funeral home must stay with the passenger. The Urn must fit under the seat or in the overhead.

Small Air Compressor Tank:

Permitted:

  • A small electric air compressor will go in the cargo area. The passenger will also need to open the air compressor for the captain to ensure that there is NO compressed air in the cylinder.

Not Permitted:

  • Air compressors using gas and oil for operation are considered Hazmat. UJC does not permit this type of air compressor.

Expired License

If a passenger has an expired license, the passenger may still board with a credit card in their name and (1) of the following forms:

  • A Birth Certificate
  • Social Security Card
  • A car registration
  • VA Card with SS# on it and with picture preferred
  • Military ID with Photo
  • Permanent Resident Card with Photo
  • Passport
  • NEXUS card issued by Canadian or US border authorities or any other Government issued Photo ID that is current

Stolen Wallet or Purse

If the passenger has the unfortunate experience of a stolen wallet or purse for their proper ID, UAS will accept the police report and (1) of the following forms:

  • A Birth Certificate
  • Social Security Card
  • A car registration
  • VA Card with SS# on it and with picture preferred
  • Passport

Lost ID at time of Boarding

Passenger will be denied boarding unless the passenger can present any of the proper boarding ID or items listed under expired license.

Minor Children traveling with Parent(s)

UAS does not require minor children traveling with parents a form of ID.

Unaccompanied Minor Child

An unaccompanied minor child must have one form of ID such as a copy of their birth certificate, school photo ID or social security card along with UAS unaccompanied form upon arrival and departure.

Unusual Case

If a driver license is valid upon the outbound and is discovered to be expired before the return flight, the passenger may still board by following the guidelines of the expired license listed above.

Flight Delays

Taos Air may encounter delays related to weather or other reasons. In these instances customers will be notified by Taos Air via email of any delay and updated every 15 minutes regarding status.

In the event your flight is diverted to Santa Fe, guests using Taos Transportation will be transported to/from Santa Fe to meet the flight. Those guests who rented cares from Mountain View Shuttle can drop off the car in Santa Fe, but will be responsible for arranging transportation from Santa Fe. Those guests who arranged other transportation through Mountain View Shuttle are advised to contact Mountain View Shuttle for arrangements.

Customers who have any questions can call 833-359-8267 (FLY TAOS) or visit www.skitaos.com/taos-air/policies.

OTHER QUESTIONS

Is the aircraft accessible for those with disabilities?

Yes. Call for information and particular needs

The passenger needs to have the ability to assist with their entry onto the aircraft. We do have storage for wheel chairs and scooters. Passengers flying with reduced mobility must be able to go up and down six stairs.

A step stool approximately 6 inches high is set on the ground to make the step on and off the aircraft stairs easier. In order to offer assistance, a crew member stands on the left side of the staircase and offers their hand to assist passengers until they can safely reach the hand rail on the right side as the passenger boards. The stair is equipped with a single hand rail on the right side of the stairs which does not extend to the bottom step. A crew member will be there when passengers deplane as well.

Seat Extenders

There are two (2) on each aircraft. Ask the flight attendant for an extender when boarding. (NOTE to be placed under SSR if passenger needs an extender)

Dornier Seat Width: 18.1 in - Height 6 ft. 2 in.

Portable Oxygen Concentrators

Portable oxygen concentrators (POCs) approved by the FAA, may be carried and used on board Ultimate Air Shuttle flights in accordance with specific FAA guidelines. Passengers needing to use a POC on board should advise Reservations at the time of booking. The passenger must ensure he or she has ample batteries to power the POC for the duration of the flight. If the passenger needs extra batteries for the duration of the flight, it is the passenger responsibility to ensure the batteries are properly protected by packaging the batteries so they do not contact metal objects, including the terminals of other batteries.

The passenger must have a signed written doctor's statement.

The doctor's statement must:

  • State the user of the POC has the physical and cognitive ability to see, hear and understand the device's aural and visual cautions and warnings and is able, without assistance, to take appropriate action in response to those cautions and warnings
  • State whether or not oxygen use is medically necessary for all or a portion of the flight(s) listed on the passenger's itinerary
  • Specify the maximum oxygen flow rate in liters per minute corresponding to the pressure in the cabin of the aircraft under normal operating conditions.

Exit row seating restrictions apply:

  • The FAA prohibits any person using a POC from occupying any seat in an exit row.
  • The POC must be able to fit under the seat in front of the passenger.

Portable oxygen concentrators are considered assistive devices.

The following is the current list of FAA approved POCs

  • The AirSep "Focus," manufactured by the AirSep Corporation
  • The AirSep "Freestyle," manufactured by the AirSep Corporation
  • The AirSep "Freestyle 5," manufactured by the AirSep Corporation
  • The AirSep "Lifestyle," manufactured by the AirSep Corporation
  • Delphi Central Air, manufactured by Delphi Medical Systems
  • DeVilbiss "iGo," manufactured by DeVilbiss
  • Inogen One, manufactured by the Inogen Corporation
  • Inogen One G2, manufactured by the Inogen Corporation
  • Inogen One G3, manufactured by the Inogen Corporation
  • Inova Labs "LifeChoice Activeox," manufactured by Inova Labs
  • International Biophysics "LifeChoice," manufactured by Inova Labs
  • Invacare SOLO2, manufactured by Invacare Corporation
  • Invacare XPO2, manufactured by Invacare Corporation
  • OxLife "Independence," manufactured by OxLife Incorporated
  • Precision Medical EasyPulse, manufactured by Precision Medical
  • Respironics EverGo, manufactured by Respironics Inc.
  • Respironics SimplyGo, manufactured by Respironics Inc.
  • SeQual Eclipse, manufactured by SeQual Technologies Inc.
  • SeQual SAROS, manufactured by SeQual Technologies Inc.

Book Your Flights

Enjoy the fastest, easiest route to the Rockies with the convenience of the Taos Air experience.

Book Now

or call 833 FLY TAOS

Taos Air flights are public charters sold and operated by Ultimate JetCharters, LLC as a direct air carrier. Flights are subject to Department of Transportation Public Charter Regulations. Please go to our F.A.Q. for more information on public charter flights. For full terms, please visit our policies page.

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