FAQ's & Terms
SCHEDULED AIR SERVICE
What is Taos Air Scheduled Service?
Taos Air provides scheduled public charter air service by offering individual seats on a 30-seat Dornier 328 jet between Taos Regional Airport and from Dallas-Love Field (DAL), Austin International (AUS), Carlsbad-San Diego (CLD), and Hawthorne-Los Angeles (HHR) airports. Service will be available Thursdays, Saturdays and Sundays or Holiday Mondays starting December 19, 2019 through March 29, 2020. From Austin and Dallas, additional Holiday season flights will be available on Friday December 27 and January 3rd.
Benefits of flying Taos Air include:
- Private flight experience out of private terminals which allows for check-in up to 30 minutes prior to departure.
- No baggage fees for up to two bags,
- One penalty-free flight change made at least 7 days in advance of departure,
- Complimentary ground transportation between Taos Regional Airport and Taos Ski Valley for each scheduled flight via Taos Transportation, an affiliate of Taos Air.
- 100% Carbon Offset air service
What is the public air charter service?
Public charters are considered a semi-private flight experience - offering convenient, VIP service as passengers are not required to go through TSA screening. Public Charters are a way of providing air transportation services that are subject to Department of Transportation regulations. These regulations, published in Title 14 CFR Part 380, provide enhanced consumer protection by specifying minimum contract terms and imposing requirements for handling of passenger funds.
Who operates the airplane?
The air carrier that performs Taos Air flights is Advanced Air, LLC. As the direct air carrier, Advanced Air, LLC is responsible for all aspects of the flight services. Founded by Levi Stockton in 2005, Advanced Air, LLC and their FBO subsidiary Jet Center Los Angeles has quickly become the private and public charter operator of choice in the Southwest US. Along with its partnership with Taos Air, Advanced Air, with its corporate flight department, has become the turn-key solution for leaders in the business, sport, and entertainment industries.
Advanced Air is recognized by the Department of Transportation as a Direct Air Carrier with Commuter Status. The company maintains an ARG/US Platinum safety rating. President Levi Stockton is a Member of the Air Charter Safety Foundation Board of Governors and helps establish the Foundation’s strategic goals, policies, and programs. He directly contributes to the Air Charter Safety Foundation's Vision to promote and enable the highest levels of safety in business aviation.
What type of plane will I be on?
A Dornier 328 jet equipped with thirty (30) passenger seats.
How and when can I book a ticket on Taos Air?
Customers can book their tickets as follows:
What is the flight schedule?
Service will be available Thursdays, Saturdays and Sundays or Holiday Mondays (January 20th and February 17th) starting December 19, 2019 through March 29, 2020. From Austin and Dallas, additional Holiday season flights will be available on Friday December 27 and January 3rd.
How long is the Flight
|City Pair||Travel Time|
|Taos to Austin (AUS)||2 hours|
|Austin (AUS) to Taos||2 hours, 6 minutes|
|Taos to Dallas (DAL)||1 hour, 36 minutes|
|Dallas (DAL) to Taos||1 hour, 54 minutes|
|Taos to Hawthorne||2 hours, 18 minutes|
|Hawthorne to Taos||2 Hours|
|Taos to Carlsbad||2 hours, 12 minutes|
|Carlsbad to Taos||2 Hours|
Will I have to go through the TSA security checkpoint when using Taos Air?
No. Once you purchase your ticket online at skitaos.com/taos-air, go to our facilities at Austin, Dallas/Love Field, Carlsbad-San Diego, or Hawthorne-Los Angeles. You will be required to present a government-issued I.D. The only acceptable forms are: Enhanced driver’s license, passport, state ID or VALID (unexpired) government-issued PHOTO ID. If you don’t have in your possession, you will be denied boarding.
What are the Taos Air in-flight amenities?
Wifi and phone charging
Wifi and phone charging ports are not available on Taos Air flights.
Food & Beverages
Taos Air will offer complimentary snack and beverage service during flights. Most products will be provided by fellow B Corporations.
Does Taos Air participate in a carbon offset program?
Yes. Consistent with our B-Corp ethic we have worked with Native Energy to calculate the carbon footprint of our scheduled service and purchase an equivalent amount of carbon to offset our impact. You can learn more about the projects our credits support in the link below.
AIRPORT, PARKING & GROUND TRANSPORTATION
Austin, Texas (AUS)
Where do I go to board my flight?
Your flight will be departing from the Million Air Austin FBO at the address below. Please be sure to arrive at the gate no later than thirty (30) minutes prior to departure. Million Air or Taos Air will not be responsible or provide compensation in the event of missed flights by passengers.
Taos Air suggests being dropped off at Million Air or using a ride-sharing or taxi service. Free parking is available, but limited. Million Air and Taos Air will also not be liable for damages, theft or pay fines while the cars are parked at Million Air.
Hertz Rent a Car
Carlsbad - San Diego, California (CLD)
Where do I go to board my flight?
Your flight will be departing from the main terminal at McClellan-Palomar Airport in Carlsbad, California. Carlsbad is approximately 34 miles north of San Diego off Interstate 5. Please be sure to arrive at the gate no later than thirty (30) minutes prior to departure. Taos Air will not be responsible or provide compensation in the event of missed flights by passengers.
2198 Palomar Airport Rd
Carlsbad, CA 92011
Ample parking is available at the airport and costs $5 per day. Taos Air will also not be liable for damages, theft or pay fines while the cars are parked at the terminal lot.
Dallas - Love Field, Texas (DAL)
Where do I go to board my flight?
Your flight will be departing from Signature Flight Services (Terminal 3 at Alpha 3) located at the address below. Please be sure to arrive at the gate no later than 30 minutes prior to departure. Signature Flight Services or Taos Air will not be responsible or provide compensation in the event of missed flights by passengers.
Signature Flight Services
8321 Lemmon Ave.
Dallas, Texas 75209
Taos Air suggests being dropped off at Signature or using a ride-sharing or taxi service. However, limited parking is located onsite. Signature and Taos Air will also not be liable for damages, theft or pay fines while the cars are parked in the Signature lot.
National Rental Car
Hawthorne – Los Angeles, California (HHR)
Where do I go to board my flight?
Your flight will be departing from Jet Center Los Angeles at the address below. Please be sure to arrive at the gate no later than thirty (30) minutes prior to departure. Jet Center Los Angeles or Taos Air will not be responsible or provide compensation in the event of missed flights by passengers.
Jet Center Los Angeles
12101 Crenshaw Blvd
Hawthorne, California 90250
Taos Air suggests being dropped off at Jet Center Los Angeles or using a ride sharing or taxi service. Parking is limited, but available at $30 per day. Jet Center Los Angeles and Taos Air will also not be liable for damages, theft or pay fines while the cars are parked at the facility.
Taos, New Mexico (TSM)
Where do I go to board my flight?
Your flight will be departing from the Taos Regional Airport located at the address below. Please be sure to arrive at the gate no later than 30 minutes prior to departure. Taos Air will not be responsible or provide compensation in the event of missed flights by passengers.
Taos Regional Airport
Taos, NM 87571
Complimentary parking is available at Taos Regional Airport next to the Terminal Building. Taos Air will also not be liable for damages, theft or pay fines while the cars are parked in the terminal parking lot.
Taos Transportation, an affiliate of Taos Air, offers complimentary ground transfers between Taos Regional Airport and Taos Ski Valley. The shuttle will make three stops in Taos Ski Valley (The Blake, Snakedance Condominiums and Dropoff at Thunderbird Road). If you are staying in Taos Ski Valley and using the shuttle service please advise our flight crews to properly tag your baggage. It will be transferred from the plane to the shuttle by our crew.
Mountain View Shuttle will provide shuttle service to destinations other than Taos Ski Valley. You can reach them at 575.770.8759
Taos Air may encounter delays related to weather or other reasons. In these instances, customers will be notified by Taos Air via email of any delay and updated every 15 minutes regarding status.
In the event your flight is diverted to another city, guests using Taos Transportation will be transported to/from that city to meet the flight. Those guests who rented cars from Mountain View Shuttle can drop off the car in Santa Fe, but will be responsible for arranging transportation from Santa Fe. Those guests who arranged other transportation through Mountain View Shuttle are advised to contact Mountain View Shuttle for arrangements.
Customers who have any questions can call 833.359.8267 (FLY TAOS)
Taos Air flights are public charters sold and operated by Advanced Air, LLC as a direct air carrier. Flights are subject to Department of Transportation Public Charter Regulations. Please review these policies and the Participant Agreement below.
The Full Flex fare is fully refundable at any time.
All other tickets are non-refundable. However, tickets may be changed one time and are valid for one year from the date of original issue. If unused beyond one year, the guest loses 100% of the value of the ticket.
Changes or Missed Flights
|Standard Fare||Full Flex|
(7 days or more in advance of departure)
|No fee, one change permitted, plus any difference in fare||No fee|
(Within 7 days of departure)
|$200, one change permitted, play any difference in fare||No fee|
|No Show||Failure to cancel or change a reservation 24 hours or greater after departure is considered a no-show and fare is forfeited
Changes made within 24 hours of a missed flight are subject to a $200 fee, plus any difference in fare.
|Failure to cancel or change a reservation 24 hours or greater after departure is considered a no-show and fare is forfeited|
If a customer wants to travel on the same day as the missed flight and no Taos Air flights are available, the customer will be responsible for finding alternative transportation.
Guests are allowed one carry-on bag plus one personal item, such as a purse, briefcase or laptop computer.
Each guest is permitted to check two pieces of baggage free of charge (up to 46 lbs in total weight), including snow sports equipment. One boot bag and one ski/snowboard bag are treated as one piece of baggage.
Any additional checked baggage will be subject to a fee of $50 for each additional piece.
A child traveling without a parent and/or guardian between the ages of 7 and 15 must travel with completed unaccompanied minor paperwork and must present a birth certificate and/or government-issued photo ID (ex. State ID, Driver License, Student ID).
The unaccompanied minor paperwork must be completed by the parent/guardian at the departure airport. The parent or responsible party is also required to remain present at the departure airport until the aircraft is airborne. Upon arriving, the parent or responsible party meeting the unaccompanied child at his or her destination must be present at the scheduled arrival time and must present valid identification that matches the Unaccompanied Minor Form prior to the child being released. The parent or responsible party must be at least 18 years of age or older.
Taos Air does not offer unaccompanied minor service connecting to or from other flights; be they on Taos Air or another Carrier. This service is only offered on direct, nonstop Taos Air flights.
Guests must call 833.359.8267 (FLY TAOS) at least 24 hours before departure to confirm this request.
Teenagers from age fifteen (15) to eighteen (18) may fly unaccompanied without ID or additional documentation. Passengers of this age will be treated as an adult and do not require the unaccompanied minor procedures.
If a child is under the age of 2 years, they can fly as a lap child for free. A full-price ticket is required if a passenger desires an additional seat for the child, or the child to be locked in a car seat. If a child is 2 years or older, they must be in their own seat and pay full price.
I GOT TO HERE
participant agreement and additional TERMS & CONDITIONS
This Operator-Participant Agreement (Agreement) sets forth the terms and conditions under which Advanced Air LLC dba Taos Air, 12101 Crenshaw Blvd Suite 100 Hawthorne, California 90250 (Advanced), in return for payment in the amount indicated as the charter price, agrees to provide you (Participant) with charter air transportation (Charter).
Air Carriers and Aircraft: Advanced is a direct air carrier certified by the Federal Aviation Administration to perform flights pursuant to 14 CFR Parts 135. The Charter will be performed using Dornier 328 jet aircraft with 30 seats. Taos Air reserves the right to change the aircraft type or capacity, or the air carrier performing the charter flight. No refunds or compensation will be given for such substitutions or changes. Participant is not guaranteed single plane or non-stop service. Taos Air will make best efforts to provide substitute service at comparable departure times, subject to operational constraints. Taos Air also reserves the right to substitute scheduled air service when necessary at no additional cost to the Participant. If Taos Air knows in advance of the need for substitute scheduled service, Participant will be notified no less than ten days prior to departure or as soon as the need for substitute service is known, and the Participant may either accept the scheduled service or request a full refund of the ticket price within seven days of notification.
The origin and destination cities for each flight leg, the dates of the outbound and return flights, and the amount and terms for payment will be printed on the ticket, which is incorporated herein by reference.
Charter Price: The charter price quoted to Participant includes charter air transportation and all applicable taxes and government-imposed user fees for the itinerary booked with Taos Air. The participant is responsible for all incidental expenses. No refund will be made for services included in the ticket price which Participant chooses not to use.
Reservations and Payment: Full payment and acceptance of this Agreement are required to secure tickets. Credit card payments are processed directly into the escrow account at the depository bank.
Itinerary Changes and Cancellations: The right to refunds if the Participant changes plans is limited. CHARTER PAYMENTS ARE NON-REFUNDABLE, except for Major Changes, Substitution of another Participant, or telephone sales by credit card prior to acceptance of the Agreement, which will be refunded in full within fourteen days after the cancellation or substitution subject to this Agreement. Participant's rights in all other circumstances are limited by the terms and conditions set forth in this Agreement. Information on trip cancellation, health, and accident insurance is available from third party providers. Further information is available on request.
Taos Air will permit Participant to change or refund a Full Flex fare (refundable) up to 2 hours after departure. If Participant ‘no-shows,’ or does not change or refund tickets up to 24 hours after departure, the Participant loses 100% of the value of the ticket. All other tickets are non-refundable but may be changed one time. Tickets are valid for up to one year from the original travel date and may be changed without penalty up to 7 days before departure. The Participant pays the difference in fare (if any). If the ticket is changed within 7 days, then a $200 penalty will be applied to the change request, plus any difference in fare.
Credit Vouchers and Free Flight Coupons: Credit Vouchers and Free Flight Coupons issued by Taos Air are non-refundable, non-transferable, and may not be redeemed for any cash value. Vouchers and coupons are valid for one year from the date of issue. Once a flight has been booked using a Credit Voucher or Free Flight Coupon, cancellation or changes are not allowed. Participants must make a new Charter booking and pay the applicable fare at that time.
Name Changes: Taos Air does not permit name changes.
Major Changes: If Taos Air makes a Major Change prior to departure, Participant has the right to cancel and receive a full refund of the amount paid. The following are major changes: (1) a change in the origin or destination city, unless the change affects only the order in which cities named in the itinerary are visited; (2) a change in the departure or return date unless the change results from a flight delay experienced by the Air Carrier (If, however, the delay is greater than 48 hours, it will be considered a major change); or (3) a price increase to the Participant that occurs 10 or more days before departure and results in an aggregate price increase of more than 10 percent. If a major change must be made in the Charter, Taos Air will notify Participant within seven days after first learning of the change, but in any event at least ten days prior to the scheduled departure. If less than ten days before the scheduled departure, Taos Air becomes aware that a major change must be made, Taos Air will notify Participant as soon as possible. Within seven days after receiving notification of a major change, but in no event later than departure, Participant may cancel Participant's reservation and Participant will receive a full refund of the ticket price within fourteen days after canceling. If a Major Change occurs after the departure of the Charter which Participant is unwilling to accept, Taos Air will refund, within fourteen days after your scheduled return date, that portion of Participant's ticket price which applies to the services not accepted. If Taos Air must cancel the Charter, we will notify Participant in writing within seven days of the cancellation, but in no event later than ten days before the scheduled departure date. Taos Air has no right to cancel the Charter less than ten days before the scheduled departure date except for circumstances that make it physically impossible to perform the Charter. If that occurs, Taos Air will notify Participant as soon as possible, but no later than the scheduled departure date. If Taos Air cancels the Charter, it will make a full refund of the ticket price to Participant within fourteen days after cancellation. Participant must provide Taos Air with sufficient contact information to receive notices of a Major Change. Requests for refunds should be sent to: firstname.lastname@example.org if you booked directly or your third party provider if you booked through a third party.
Free Baggage Allowance: Each guest is permitted to check two pieces of baggage free of charge (up to 46 lbs. in total weight), including snow sports equipment. One boot bag and one ski/snowboard bag are treated as one piece of baggage. As part of the free allowance, guests may also check bicycles. The bicycle must be packed in a bike box and subject to available space on a first come first serve basis. Any additional checked baggage will be subject to a fee of $50 for each additional piece. Carry-on baggage is limited to one item that is capable of being stored in the overhead bin and one small personal item. Taos Air will transport a pet that remains confined to a suitable container that fits under the Guest seat for a fee of $100 each way. Participant needs to call 833-359-8267(FLY TAOS) to confirm space. All checked and carry-on baggage must have outside baggage tags for identification. See Section 19: In additional Terms and Conditions for additional detail.
Limitation of Liability for Baggage: Taos Air refuses to accept the following high value, fragile, or perishable items as checked baggage: electronic equipment; musical instruments; ornamental items, including jewelry, wigs, wig boxes; antiques; silverware; clocks and watches; artistic items, including paintings, prints and photos; rugs; photographic equipment; recreational, camping, mechanical or sports equipment; items made of paper; business documents; edible or perishable items including fruits; x-ray items and other light-sensitive materials; medicines; or cash and other negotiable instruments. No payment will be made for claims relating to loss or damage for the foregoing items.
Taos Air limits its liability for proven actual and consequential damages for lost, damaged, or delayed baggage and its contents to $3,400 per Guest. Any baggage problems must be reported at the airport to a representative of Taos Air or its agent at the time of Participant's claim. This procedure will include completing a baggage claim form which is required to process all claims. The Participant should contact Taos Air with any questions regarding its baggage policies. See section 14: Notice of Claims for more information.
Airport Check-In: All Participants and all checked baggage must be checked in at the airport ticket counter no later than 30 minutes prior to the scheduled departure time.
Security Agreement: Participant's payments are protected in part by a security bond held at the Travelers Casualty & Surety Company of America, One Tower Square, Hartford, CT 06183. Unless Participant files a qualified claim with Taos Air, or if Taos Air is not available, with the Securer, within 60 days after the completion of the Charter (or in the case of cancellation, the intended date of your Charter), the Securer will be released from all liability to Participant under the security agreement. Termination means the date of arrival (or in the case of a canceled charter, the intended date of arrival) of the return flight. If there is no return flight in Participant's itinerary, completion means the date or intended date of departure of the last flight in Participant's itinerary.
Responsibility: Taos Air is the principal and is responsible to Participant for providing public charter air transportation services. Neither Taos Air, its agents, servants, employees, nor Participant's travel agent assumes responsibility, unless negligent, for any claim, action, cause of action, injuries, losses or damages arising from the third-party supplier of services in connection with the charter, including but not limited to reservations; missed connections; costs or expenses arising out of personal injury, accident or death; quarantine; disturbances; government restrictions or regulations; damage, loss, theft or delay of baggage or other property; inconveniences; loss of enjoyment; loss of pay; disappointment; mechanical breakdown; government action; strike; lockouts; war terrorism; weather; acts of God; force majeure; or other factors or causes beyond its control.
Customer Service: Taos Air is committed to quality service. In the unlikely event that you have cause for dissatisfaction during your charter, please call 833.359.8267 (FLY TAOS) to discuss the problem with a Customer Service Representative.
Travel Documents: "Participant" is responsible to determine and obtain proper travel documentation such as visas, passports, and notarized authorizations. For more information on U.S. entry requirements, please visit www.travel.state.gov or www.dhs.gov. Please consult the Consulate of "Participant's" International Destination for further information on their entry requirements. For all destinations, infants and children traveling without both parents must have a notarized letter from the parent(s) not traveling, a death certificate or the original court document specifying sole custody. No refunds will be made if improper documentation results in denied boarding or entry. All Guests must have a valid (unexpired) government-issued photo ID. For all Taos Air Flights, a valid (unexpired) government-issued photo ID such as a passport or state-issued driver's license is mandatory for all persons 18 years of age or older. WITHOUT THIS IDENTIFICATION, YOU WILL BE DENIED BOARDING AND WILL NOT BE GIVEN A RETURN.
General: The rights and remedies made available under this Agreement, including the procedures for Major Changes, are in addition to any other rights and remedies available under the available law. If the Participant accepts a refund or alternative travel arrangements offered by Taos Air, Participant waives all additional remedies available under applicable law. By executing this Agreement, Participant specifically acknowledges and consents to all conditions set forth herein. This Agreement contains the entire agreement between the parties and it completely supersedes any prior written or oral agreements or representations. This Agreement can be amended only in writing and must be signed by both parties. Any oral representations or modifications shall have no force or effect. California state law shall govern this Agreement. Any claim against Taos Air must be presented in writing within ten days of the date of Participant's return flight, and Taos Air is expressly not liable for any claims presented after said ten-day period.
Acceptance: Electronic signature or acceptance through the Internet, GDS, online travel agent, or travel agency including, but not limited to acceptance by the travel agent (as representative of the Participant) will be an acceptable form of acknowledgement to the terms and conditions of this Operator-Participant Agreement. No ticket will be issued unless the Participant (or his travel agent) accepts this Agreement.
For telephone sales in which the Participant pays by credit card, Taos Air will send a copy of this Agreement by mail or electronic mail within 3 days. Participant must execute the Agreement prior to travel. Participant is entitled to a full refund if the Participant decides not to participate in the Charter after reviewing the Agreement.
ADDITIONAL TERMS AND CONDITIONS
1. INFANTS AND SMALL CHILDREN - CHILD RESTRAINT SYSTEMS
- Taos Air encourages all adults traveling with children under the age of two (2) years to secure the child in an approved car seat or child restraint system in the child’s own, purchased seat.
- A paying adult Guest may carry, free of charge, on his or her lap, one child over three (3) days and under two (2) years of age. Taos Air reserves the right to request proof of age (e.g. passport, birth certificate or immunization record) before accepting an infant for travel as a lap infant.
- Infants between three (3) and fourteen (14) days old must have written approval from their attending physician to travel. Taos Air does not reserve a seat for such children unless a separate reservation is purchased at the regular, applicable fare.
- If a separate reservation has been made for the child over three (3) days and under two (2) years of age, the child may travel in a separate seat, provided that the child must be securely placed in an FAA-approved child restraint system that conforms to the following guidelines:
- Car seats manufactured on or after February 26, 1985 must bear two labels, (1) “This restraint is certified for use in motor vehicles and aircraft”, in red lettering; and (2) “This child restraint system conforms to all applicable federal motor vehicle safety standards.” this second statement need not be in red lettering.
- Car seats manufactured between 1981 and 1985 must state “this child restraint system conforms to all applicable federal motor vehicle safety standards.”
- FAA approved CARES Child Restraint System must state “FAA approved in accordance with 14 CFR Part 21.305(d) approved for aircraft use only”.
- Booster type seats, vest and harness type child restraint systems, lap held child restraints or seats manufactured before 1981 are not acceptable for use.
- Child restraint systems may not be used in an emergency exit row or aisle seat.
- It is the responsibility of the child’s parent or accompanying adult to ensure that the restraint device functions correctly, that the child is adequately secured by the device, that the child’s weight does not exceed applicable limitations and that the device has been properly secured to the aircraft seat.
- Children may not be placed in booster seats, restraint vests, restraint harnesses and other devices not meeting the FAA requirements set forth above.
2, INSPECTION OF GUESTS AND BAGGAGE
- Inspection of Guests and Baggage tendered for transportation either as checked baggage or personal items carried on board the aircraft is subject to inspection for security and safety reasons. Guests and their baggage are subject to inspection with or without the Guest's consent or knowledge. Taos Air will not transport/fly any hazardous materials or dangerous goods.
3. PERSONAL ITEMS ONBOARD THE AIRCRAFT
- Guest may carry a small personal item such as a purse, briefcase, laptop computer case, small backpack, or a small camera. The personal item must fit in the overhead bin or under a Guest seat. On any given flight, Taos Air reserves the right to further restrict the number of carry-on items as circumstances may require.
- These items are the sole responsibility of the Guest. Taos Air is not responsible for lost or stolen personal items.
- Mobility and other Assistive Devices upon which a Qualified Individual with a disability is dependent may be carried in addition to the one personal item allowance.
- Musical Instruments
- Small musical instruments (such as violins and ukuleles) of an appropriate size (12” W X 12” D X 9” H) and weight are permitted for stowage in the overhead bin or under a Guest seat on a first-come, first-served basis if there is space for such stowage at the time the Guest boards, and will count as the Guest’s personal item. If the item that is to be carried on is larger than the above dimensions, Guest will have to purchase a second seat (if available) in order to accommodate the item.
- Large musical instruments (such as basses and cellos) of a size that prevents the instrument from being handled as normal carry- on baggage, and electronic equipment of a size that prevents it from being handled as normal carry-on baggage, will be accepted in the aircraft cabin subject to the following:
- The instrument or equipment must be contained in a case and the weight of the instrument, including the case or covering, cannot exceed fifty pounds (50).
- The Guest carrying the instrument or equipment in the aircraft cabin has purchased the additional seat(s) to accommodate the instrument or equipment; and
- The instrument or equipment can be stowed in accordance with FAA requirements for carriage of personal item, baggage or cargo.
- TAOS Air will refuse baggage articles or items that, for whatever reason, might create a risk of harm to the aircraft, its crew or its Guests.
4. CHECKED BAGGAGE GENERAL
- Subject to the restrictions set forth below, Taos Air will check the baggage of a fare-paying Guest for the flight on which the Guest is traveling. Guest may not check baggage for transportation on any flight other than the flight on which the Guest is traveling. Taos Air will not check baggage to a destination other than the final destination on the Guest’s reservation. Acceptance of baggage by Taos Air is subject to the following terms and conditions:
- Each piece of baggage must have an identification tag or label on the outside containing the Guest's name and telephone number;
- Taos Air refuse to accept property as baggage which, because of its nature or characteristics, might cause damage to other baggage; and
- Carrier will not accept as baggage any article which cannot be carried in the baggage compartment of the aircraft.
- Guests may check baggage up to thirty (30) minutes prior to their scheduled departure, provided that the Guests remain in the airport facility.
- Hazardous materials, as defined in but not limited to section 6, will not be accepted and/or transported by Taos Air.
- Carrier will refuse to accept for transportation any firearms and ammunition other than sporting firearms that are not loaded and that are suitably encased. Rifles and shotguns must be packed in either a lockable crush-proof container specifically designed for the firearm, or in its own lockable hard-sided case. Handguns must be packed inside a lockable hard-sided gun case or in its own lockable hard-sided case. Carrier will not accept for transportation any firearms in cases or baggage that cannot be locked.
- All firearms require a Firearms Unloaded Declaration Tag to be read and signed by the Guest.
- The Guest is solely responsible for clearing the weapon of any live charges.
- Guests may check up to eleven (11) pounds of ammunition as checked baggage only.
- Ammunition must be housed separately from a locked firearm. The ammunition must be packaged in the manufacturer’s original container or other fiber, wood or metal box that provides for adequate cartridge separation and is specifically designed to carry ammunition. Under no circumstances may a Guest carry ammunition on board an aircraft.
- Guests under the age of eighteen (18) will not be allowed to check any type of firearm as checked baggage.
- When checking a weapon, Guests must declare to a representative of Taos Air that a weapon is being checked. If a security checkpoint is located prior to the check-in counter of Carrier, the Guest must declare the existence of a weapon to security personnel and remain at the Ticket Counter until the weapon has been cleared and approved for transport.
6. HAZARDOUS MATERIALS
- Federal law prohibits carriage of hazardous materials aboard aircraft in your baggage or on your person. Items listed include fireworks: signal flares, firecrackers, sparklers or any other explosive; flammable liquids or solids: fuel paint, solvents, lighter fluids, or matches; compressed gases: spray cans, butane fuel, scuba tanks propane tanks, oxygen bottles or self-inflating rafts; weapons: loaded and unloaded firearms, ammunition, gunpowder, mace, tear gas or pepper spray; other hazardous materials: dry ice, gasoline-powered tools, camping equipment with fuel, wet cell batteries, oxidizers, corrosives, radioactive materials including radio-pharmaceuticals, poisons or infectious substances. Self-heating meals will be accepted within personal items or checked baggage; however, activation and use of self-heating meals will be prohibited onboard the aircraft. Two-wheel electric boards, hoverboards, gliders, electric unicycles, or intelligent scooters of any type which use lithium or lithium ion batteries are not accepted. You must declare your hazardous materials to the crew or air Carrier representatives immediately. A violation of Federal Hazardous Materials Regulations (49 CFR Parts 171-180) can result in five years imprisonment and penalties of $250,000 or more (49 U.S.C 5124). This aircraft is not certified to carry any hazardous materials. There are special exceptions for small quantities of medicinal and toiletry articles carried in your baggage and certain smoking materials carried on your person. For more information, please consult your flight crew. TSA restricts and limits carriage of certain items aboard aircraft including, but limited to, the following items: Guns and firearms including stun guns / shocking devices, realistic replicas of firearms, parts of guns and firearms, compressed air guns, starter pistols, spear guns, flare pistols, gun lighters, pellet guns, firearms and BB guns are prohibited. Sharp objects including razor blades, box cutters, utility knives, knives of any length, metal scissors with a blade length of 4 inches or more, throwing stars, axes and hatchets, bows and arrows, ice axes / ice picks, meat cleavers, sabers and swords. Club-like items including martial arts weapons, brass knuckles, lacrosse sticks, baseball bats, hockey sticks, cricket bats, pool cues and billy clubs. All explosives including realistic replicas of explosives, flares in any form, plastic explosives, hand grenades, blasting caps, gunpowder, ammunition, fireworks and dynamite. Also, incendiaries including aerosol (except for personal care or toiletries in limited quantities), fuels, (cooking fuels and any flammable liquid fuel), gas torches, realistic replicas of incendiaries, any type of matches, all types of lighters, and gasoline. Disabling chemicals and other dangerous items including cylinders containing compressed gas, fire extinguishers, spillable batteries, chlorine, pepper spray, liquid bleach, spray paint, tear gas and mace is not allowed. Tools greater than 7 inches in length, saws and saw blades, drills and drill bits, crowbars and hammers are restricted. For further assistance, please consult your flight crew. For additional information please visit: http://www.tsa.gov/traveler-information/prohibited items.
7. WHEELCHAIRS AND WHEELCHAIR BATTERIES
- Carrier will accept wheelchairs, whether manually operated or battery operated, as checked baggage on the same flight as the Guest who uses the device. Carrier will accept for in-cabin stowage other mobility aids such as crutches, braces, canes, and walkers, provided approved stowage is available and complies with federal regulations. Other Assistive Devices, including prescription medicine, syringes, or auto-injectors to administer medicine and other medical equipment discussed in Section 9 may be stowed and used within the cabin. If a manual wheelchair, mobility device or other Assistive Device cannot be stowed in-cabin, Carrier will transport them in the baggage compartment. Carrier will accept additional wheelchair batteries and battery-powered wheelchairs with the battery attached if the battery is labeled by the manufacturer as non-spillable. Batteries lacking non-spillable manufacturer labeling and spillable batteries that cannot remain in an upright position must be placed in special shipping boxes. Due to the advance notice requirement that may apply to obtaining these boxes, Guests should advise Carrier at least forty-eight (48) hours before scheduled departure of the need for an appropriate battery box. For stowage in the baggage compartment, only lithium batteries whose terminals are completely enclosed in a case are permitted, all others must be removed from the device and stowed in the cabin. Damaged or leaking batteries will not be transported.
8. MEDICAL EQUIPMENT AND SUPPLIES
- Carrier will allow a Qualified Individual with a Disability to use in the Guest cabin a personal ventilator, respirator, continuous positive airway pressure machine (CPAP), bi-level positive airway pressure machine (BiPap) or an FAA- approved portable oxygen concentrator (POC). These medical devices must meet FAA requirements, display a manufacturer's label that it meets such requirements, and can only be stowed and used consistent with FAA, TSA and PHMSA regulations. Guests must bring an adequate supply of non-spillable batteries, plainly marked as such, to last for 150% of the expected travel time. Carrier may deny boarding if a Guest does not comply with the foregoing requirements.
9. DOMESTIC TRANSPORTATION
- Carrier’s liability for loss of, damage to or delay in the delivery of checked or unchecked baggage or its contents is limited to proven damage or loss. Under no circumstances will TAOS Air’s liability exceed the minimum Carrier liability, as defined in 14 CFR Part 254, unless Guest is traveling with wheelchairs, mobility aids and/or Assistive Devices or Guest has purchased excess coverage. Qualified Individuals with a Disability traveling with wheelchairs or Assistive Devices, or mobility aids will have no limit on liability for repair or replacement of such wheelchairs, Assistive Devices, or mobility aids. Actual value for reimbursement of lost or damaged property shall be determined by the documented original purchase price less any applicable depreciation for prior usage or damage.
- Taos Air will be liable for personal property only for the period in which it is in the custody of Carrier. Carrier will assume no liability or responsibility for property carried onboard an aircraft by a Guest and retained in the custody of the Guest.
- Taos Air’s liability for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid.
- Baggage will be subject to the same restrictions and liability limits regardless of where it is cleared.
- Taos Air will not accept for carriage medicines, money, checks, securities, jewelry (including watches), wigs, cameras, video, audio and other electronic equipment (including computers, software or music devices), CDs, DVDs, automotive parts, boat parts, silverware, optical equipment (including contact lenses), dental and orthodontic devices or equipment, keys, negotiable papers, securities, business documents, samples, items intended for sale, paintings, antiques, artifacts, manuscripts, animal antlers, furs, irreplaceable books, writing instruments, heirlooms, collector’s items or publications and similar valuables contained in checked or unchecked baggage. Guests are encouraged to carry such valuable items personally. In the case of domestic transportation, Taos Air reserves the right to require the Guest to sign a limited liability release before accepting any such items for transportation. In the case of domestic transportation, if any valuable items of the type described in this paragraph are lost, damaged or delayed, Guest will not be entitled to any reimbursement or compensation from Taos Air, whether or not a limited liability release has been signed by Guest.
- Carrier shall not be liable for loss or damage to items including but not limited to baggage wheels, pockets, pull handles, handles, zippers, hanger hooks, external locks, pull straps or security straps resulting from fair wear and tear or the ordinary handling of baggage. Further, Carrier shall not be liable for loss, damage or delay caused by a manufacturer's defect, by over packed baggage, or as a result of the inherent defect or quality of the baggage.
- Under no circumstances shall Advance Air be liable to any Guest for any type of special, incidental or consequential damages related to the damage, loss or delay of checked baggage.
10. FRAGILE AND PERISHABLE ITEMS
- Fragile and Perishable Items as Baggage Carrier, in its discretion, may refuse to accept any fragile or perishable goods. For domestic transportation, Carrier assumes no liability for fragile or perishable goods. If Carrier does accept such goods for transportation, in the case of domestic transportation it reserves the right to require the Guest to sign a limited release with respect to such goods. In the case of domestic transportation, Carrier shall not be responsible for loss, damage or delay of such fragile items whether or not such a limited release has been signed by the Guest. Fragile items include, without limitation, items such as bicycles, blueprints, cameras, ceramics, china, crystal, dolls, figurines, flash equipment, flowers, glass or glass containers, lenses, maps, mirrors, models, musical instruments or equipment, paintings, perfumes, makeup, liquids, bottles, plants, sculptures, strollers, trophies, vases and wines. Perishable items include, without limitation, items such as fruits, vegetables, meats, fish, poultry, bakery products and other forms of food, flowers and floral displays and plants. Such items may also be subject to applicable agriculture rules of the destination jurisdiction. Dry ice shipments are limited by dangerous goods regulations and are discussed separately in Section 7.
11. IMPROPERLY PACKAGED AND DAMAGED ITEMS
- Carrier reserves the right to refuse to transport items that are improperly packaged or that are damaged at the time the item is checked. If such items are accepted, Carrier is not liable for any loss or damage resulting from the inherent defect or quality of the item. As a condition of accepting such items, Carrier may require the Guest to sign a limited liability release form. The carrier shall not be responsible for loss, damage or delay of such items whether or not such a limited release has been signed by the Guest.
- Smoking of any kind aboard the aircraft is prohibited in accordance with Federal Law. This includes but is not limited to cigarettes, cigars, electronic cigarettes, and/or vape pens. Although Taos Air is aware of various state laws that allow recreational or medical marijuana possession, however, federal law prohibits the carriage of marijuana, including medical marijuana. Guests in possession, whether on their person or in their baggage will be subject to federal regulations.
13. NOTICE OF CLAIMS
- For domestic transportation, an initial notice of any claim for loss, damage, or delay in delivery of baggage must be given at any Guest service counter or any office of Carrier within four (4) hours after the arrival of the flight on which the loss, damage or delay is alleged to have occurred. Confirming written notice of any baggage related claim, and initial written notice of any other type of claim against Carrier, with appropriate details of the claim, must be given to Carrier not more than twenty-one (21) days after the occurrence of the event giving rise to the claim. Failure to give notice within these time limits will not bar the claim if the claimant establishes to the satisfaction of Carrier that he/she was unable to give such notice. For domestic transportation, legal action on any claim described above must be brought within one (1) year of Carrier's written denial, in whole or in part, of the claim.
13. REFUSAL TO TRANSPORT
- The following Guests will be refused transportation on Carrier:
- Guests whose transportation on Carrier must be denied in order to comply with any government regulation, or to comply with any governmental request for emergency transportation in connection with the national defense
- Guests whose transportation on Carrier is reasonably deemed by Carrier to be inadvisable or inappropriate due to special circumstances or concerns beyond the control of Carrier, including without limitation a Force Majeure Event.
- Guests who refuse to permit a search of his or her person or property for explosives or for concealed, deadly or dangerous weapons or other prohibited articles, or who refuse on request to produce positive identification.
- Guests requiring medical oxygen for use on board the aircraft, incubators or hook-ups for a respirator to the aircraft electrical power supply, or persons who must travel on a stretcher. However, Taos Air will not deny boarding to a Qualified Individual with a Disability who travels with a Portable Oxygen Concentrator (POC) unless such an individual must use the POC during the flight with a hook-up to the aircraft electrical power supply.
- A Qualified Individual with a Disability pursuant to 14 CFR Part 382 whose carriage may impair the safety of the flight or violate Federal Aviation Regulations. Carrier may require that a Qualified Individual with a Disability be accompanied by an assistant as a condition of being provided air transportation under the following circumstances:
- A person who, because of a mental disability, is unable to comprehend or respond accordingly to safety instructions from Carrier personnel, including the safety briefing required by 14 CFR Parts 121.571(a)(3) and (a)(4); or the safety regulations of a foreign Carrier’s government, as applicable
- A person with a mobility impairment so severe that the person is unable to physically assist in his or her own evacuation of the aircraft;
- A person who has both severe hearing and severe vision impairments, if the person cannot establish some means of communication with Carrier personnel that is adequate to both permit transmission of the safety briefing required by 14 CFR Part 121.571(a)(3) or (a)(4) or the safety regulations of a foreign Carrier’s government, as applicable, and to enable the Guest to assist in his or her own evacuation of the aircraft in the event of an emergency;
- If Carrier determines that a person meeting the criteria of paragraph E (a), (b) or (c) of this Section must travel with an assistant, contrary to the individual's self-assessment that he or she is capable of traveling independently, Carrier will not charge for the transportation of the assistant while accompanying a Qualified Individual with a Disability requiring an assistant at Carrier’s discretion:
- For purposes of determining whether a seat is available for an assistant, the assistant shall be deemed to have checked in at the same time as the Qualified Individual with a Disability; and
- Carrier is not required to find or provide a safety assistant.
- Comfort and Safety - In the following categories where refusal or removal may be necessary for the comfort or safety of the Guest(s) or other Guests:
- Persons whose conduct is or has been known to be disorderly, abusive, offensive, threatening, intimidating violent, or whose clothing is lewd, obscene, or patently offensive;
- Persons who are barefoot and over five (5) years old;
- Persons who are unable to sit in the seat in the full upright position with the seat belt fastened;
- Persons who appear to be intoxicated or under the influence of drugs;
- Persons with a communicable disease or infection whose condition poses a direct threat to the health or safety of others. However, Carrier will permit a Guest who meets the foregoing criteria to travel if he/she provides a medical certificate to Carrier dated within ten (10) days of the scheduled date of travel from the Guest's physician stating that the Guest is capable of completing the flight safely without requiring extraordinary medical assistance.
- Persons who refuse to comply with instructions given by Carrier government authorities, airport authorities, station management, supervisory personnel or uniformed flight crew prohibiting the solicitation of items for sale or purchase, including airline tickets, passes or travel award certificates;
- Persons who have an offensive odor, except where such condition is the result of a qualified disability;
- Persons who wear or have on or about their persons concealed or unconcealed deadly or dangerous weapons; provided, however, that Carrier will carry Guests who meet the qualifications and conditions established in FAR Part 108.11;
- Manacled persons in the custody of law enforcement personnel; persons brought to the airport in manacles; persons who have resisted escorts; or escorted persons who express to Carrier personnel objection to the flight;
- Persons who have misrepresented a condition which becomes evident upon arrival at the airport, and the condition is unacceptable for passage;
- Pregnant Guests expecting to deliver within seven (7) days, unless such Guest provides a doctor’s certificate dated no more than seventy-two (72) hours prior to departure stating that the doctor has examined and found the Guest to be physically fit for air travel to and from the destination requested on the date of the flight and that the estimated date of delivery is after the date of the last flight in the Guest’s itinerary.
- Guests between the age of three (3) and fourteen (14) days, unless attending physician approves travel;
- Guests who are unwilling or unable to abide by Taos Air’s non-smoking rules; and Taos Air will not refuse to provide transportation to a Qualified Individual with a Disability solely because the person's disability results in appearance or involuntary behavior that may offend, annoy or inconvenience crewmembers or other Guests. Carrier will not provide certain extensive inflight special services including, but not limited to, assistance in actual eating, assistance within the restroom or assistance at the Guest's seat with elimination functions, or provision of medical services.
- Any Guest who cannot be transported safely for any reason.
- The tickets of any Guest refused passage or removed enroute under the provisions of this Section 15 will be refunded. Such a refund shall be the sole recourse of any Guest refused passage or removed enroute. Under no circumstances will Carrier be liable to any Guest or refused Guest for any type of indirect, special or consequential damages.
15. GOVERNMENT LAWS AND REGULATIONS
- All transportation is sold and all carriage is performed subject to compliance with all applicable government laws and regulations, including those of the Federal Aviation Administration and U.S. Department of Transportation, Transportation Security Administration, and all applicable Conventions, special contracts, treaties, and tariffs, many of which are not specified herein but are nevertheless binding on Carrier and all Guests.
16. EXTRA ASSISTANCE
- Guests requiring extra assistance must contact our reservations department prior to booking. We do our best to provide service to Guests with physical limitations, but due to the constraints of our aircraft, there are some services that we are prohibited from offering in accordance with FAA safety regulations and the US DOT regulations. For information on the Department of Transportation Part 382 and/or to contact the DOT, please view the Air Carriers Access Act. Assistance getting to the gate and/or aircraft: Our aircraft require ground loading, due to their size and configuration. Most of our airports are on one level or have an elevator available to get you to the ground level for boarding. Contact our reservations department for accommodations and information about airport facilities.
Assistance boarding or disembarking our aircraft:
- The Guest needs to have the ability to assist with their entry onto the aircraft. We do have storage for wheelchairs and scooters. Guests flying with reduced mobility must be able to go up and down six stairs.
- A step stool approximately 6 inches high is set on the ground to make the step on and off the aircraft stairs easier. In order to offer assistance, a crew member stands on the left side of the staircase and offers their hand to assist Guests until they can safely reach the handrail on the right side as the Guest boards. The stair is equipped with a single handrail on the right side of the stairs which does not extend to the bottom step. A crew member will be there when Guests deplane as well.
- Physical limitations preclude the use of jet bridges, lifts, boarding chairs or other feasible devices to explain to a Guest needing assistance. When this happens, Taos Air employees will provide reasonable assistance. This assistance includes steadying a Guest or providing a helping hand as the Guest ascends or descends the stairs, assistance in getting to or from the seat, and assistance with loading and retrieving carry-on items and other assistive devices stowed on board. Employees are not permitted, however, to lift or carry Guests on board the aircraft or assist with medical services. As the safest seating arrangement for such Guest may vary with the situation and with the aircraft type, Taos Air may offer to pre-board the Guest or may suggest boarding the Guest last for access to the most accessible seat.
- Traveling with your own wheelchair: One wheelchair per Guest will be accepted and transported at no additional charge. Advance notice to reservations is required recommended due to space limitations on the aircraft. Early check-in is also recommended for all Guests with wheelchairs so that there is adequate time to load the wheelchair on board and offer any special assistance that may be needed. FAA regulations prohibit transportation of battery powered wheelchairs inside of the Guest cabin.
17. GUESTS OF SIZE REQUIRING ADDITIONAL SPACE
- Guests of size (300+ pounds) requiring extra space must contact our reservations department prior to booking. Guests of size must be able to be transported without compromising the safety of themselves or other Guests on board the aircraft; however, Taos Air will not refuse to provide transportation to any Guest solely because a Guest’s size results in an inconvenience to crewmembers or other Guests. Seat belt extenders, generally extending the length of a seat belt up to 24 inches are available for Guests who may need to lengthen the size of the belt.
18. PETS SERVICE ANIMALS EMOTIONAL SUPPORT ANIMALS AND PSYCHIATRIC SERVICE ANIMALS
- Guests may bring small, domesticated cats or dogs but will only be accepted for transportation in the Guest compartment. The pet container whether hard-sided or soft-sided can be no larger than 17”L x 18”W x 10”H and must be stowed under the seat. They must prevent the escape of your pet into the cabin. Advance reservations are required, and a pet fee of $100 each way will be assessed. Passengers must call 833-359-8267(FLY TAOS) to confirm space at least 24hours prior to scheduled departure and is subject to availability.
- At no point can the pet be outside of the carrier while on the aircraft or airport boarding areas
- Service Animals, Emotional Support Animals, and Psychiatric Service Animals
- Guests traveling with a Service Animal, Emotional Support Animal, or a Psychiatric Service Animal are required to contact our reservations department to declare the animal at least 48 hours prior to departure. Failure to do so may result in denied boarding.
- The following guidelines also apply:
- Taos Air will accept as evidence that an animal is a Service Animal with the presentation of identification cards, other written documentation, presence of harnesses or markings on harnesses, tags, or the reasonably credible verbal assurances of the Qualified Individual with a Disability using the animal
- Taos Air will accept as evidence that an animal is an Emotional Support Animal or Psychiatric Service Animal with the presentation of current documentation which is not more than one (1) year old and is presented on the letterhead of a qualified mental health professional which states:
- That the Guest has an emotional or mental-health related disability recognized in the Diagnostic and Statistical Manual of Mental Health Disorders – 4th Edition (DSM IV);
- That having the animal accompany the Guest is necessary to the Guest’s mental health or treatment or to assist the Guest (with his or her disability);
- That the individual providing the assessment of the Guest is a licensed mental health professional and the Guest is under his or her professional care; and The date and type of mental health professional’s license and the state or other jurisdiction in which it was issued.
- Carrier will permit a Service Animal or Emotional Support Animal or Psychiatric Service Animal to accompany a Guest who is a Qualified Individual with a Disability in any seat in which the Guest sits, unless the animal obstructs an aisle or other areas that must remain unobstructed in order to facilitate an emergency evacuation. Service Animals, Emotional Support Animals or Psychiatric Service Animals may not occupy a seat.
- A trained Service Animal being delivered to its owner's domicile by a trainer will be permitted to travel at no charge.
- Service Animals in training will not be transported.
- Guest assumes full responsibility for the conduct of his or her accompanying Service Animal or Emotional Support Animal. In the event Carrier incurs any loss, damage, delay, expense or legal liability of any kind in connection with the transport of such animal, the Guest accepts full liability for and shall reimburse Carrier for all such sums incurred. Inappropriate Service or Support Animal behavior: We know that service and support animals are highly-trained working animals. We will only refuse transportation of the animal if it engages in disruptive behavior such as, but not limited to: growling, snipping, biting, jumping on Guests, relieving themselves in the gate area or cabin, and/or barking excessively (not in response to a handler’s need or distress).