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FAQs

Find answers to common questions about Taos Ski Valley, including season passes, tickets, cancellation policies, lodging, and more.

Winter 27 Season Pass FAQs

Pass Assurance FAQs

Season Pass Payment Plan FAQs

Summer 26 Tickets & Pass FAQs

Via Ferrata FAQs

Adult Snowsports Lessons FAQs

Children's Snowsports Lessons FAQs

Childcare FAQs

Winter Rentals FAQs

FAQs

Winter 27 Season Pass FAQs

What are the universal (season-long) benefits for passholders?

What are some new and highlighted benefits this year?

Is my Ikon Pass upgrade eligible for a refund?

What are the universal (season-long) benefits for passholders?

If I apply for a refund on my Kachina Plus pass, what will happen to my Ikon Base pass/Ikon pass upgrade?

What passes receives The Blake credit and how do you use it?

What is the season pass refund policy?

What are the Winter 27 blackout dates for the Value, Weekday, and High Noon Passes?

Can I upgrade my pass?

How and when do I get my pass?

How do I redeem my Ikon Base pass that comes with my Kachina Plus pass?

What is the Mountain Collective reciprocity benefit?

How do I get an 80+ or 6 & under free pass?

What credentials are accepted to qualify for a Military or First Responder pass?

Can I use my summer benefits if I’m on a payment plan?

What is the Buddy Ticket discounted rate?

Pass Assurance FAQs

What is Pass Assurance?

What is your season pass refund policy?

What are the Pass Assurance qualified reasons for filing a claim?

When can I purchase Pass Assurance?

How do I make a claim to use my Pass Assurance?

How is the reimbursement amount determined?

What happens after my claim is approved?

Does Pass Assurance cover all the passes in my cart?

Can I cancel my Pass Assurance for a refund if I change my mind?

Is my pass now transferable with Pass Assurance?

Season Pass Payment Plan FAQs

Does my pass cost more if I sign up for a payment plan?

How do I sign up for a payment plan?

Can I pay my pass off early?

If I'm purchasing passes for multiple people, can I use a payment plan for all of them?

Can I use my summer benefits if I'm on a payment plan?

What are the payment methods for the payment plans?

How will the payment appear on my statement?

What day of the month will the payment be pulled?

Can I use a payment plan to purchase other experiences?

What happens if I miss a payment?

Summer 26 Tickets & Pass FAQs

What is the refund policy for the Summer 26 Pass?

What is the refund/cancellation policy for Scenic Lift Rides and Mountain Biking lift tickets?

Where do I purchase my lift ticket?

Do I need a physical lift ticket for Scenic Lift Rides and the Bike Park?

Via Ferrata FAQs

What is a Via Ferrata?

When are tours available?

Are there physical requirements to go on the Via ferrata?

Do I need climbing experience?

Do I need a guide?

What happens in the case of inclement weather?

Can I wear my own shoes?

What is included in the price?

What is recommended I bring with me?

Can I carry a backpack?

How long are the tours?

How many people can be in my group?

Adult Snowsports Lessons FAQs

Where do adult lessons meet?

Where should I park?

Do I need a lift ticket?

I purchased rentals with my adult lesson. Where should I pick them up?

Can I request an instructor for my class lesson?

I am travelling to Taos from a lower elevation. What should I remember when going up in elevation?

What time should I arrive at the mountain for my lesson?

This will be my first time skiing/riding. What should I wear?

What is your cancellation policy?

Children's Snowsports Lessons FAQs

Do I need to make a reservation for my child?

Where do children’s class lessons meet and what time is check-in/pickup?

How are children’s lessons grouped?

What do I need to provide for my child?

If my child refuses to participate, can they go to childcare?

My child’s home schedule includes a daily naptime. Will you accommodate their naptime during a full-day lesson?

My child is almost three years old and is still in pullups. Can they participate in class lessons?

My child is potty trained, but still requires assistance in the restroom. Can they participate in class lessons?

How can I best prepare my child for their lesson?

How can I prepare my child to ride the chairlift?

Where do adult lessons meet? 

Do I need a lift ticket? 

I purchased rentals with my adult lesson. Where should I pick them up? 

Can I request an instructor for my class lesson? 

I am travelling to Taos from a lower elevation. What should I remember when going up in elevation? 

What time should I arrive at the mountain for my lesson? 

This will be my first time skiing/riding. What should I wear? 